Wyzens Privacy Policy: Protecting Your Data as We Protect Your Home

At Wyzens, we understand that your smart home camera collects sensitive information—from footage of your home to details about your device usage. Protecting this data is as critical to us as protecting your home’s security. This Privacy Policy explains what data we collect, how we use it, how we keep it safe, and your rights to control it—so you can use Wyzens products with confidence.

This policy applies to all Wyzens smart home cameras, the Wyzens mobile app, our website (www.wyzens.com), and any other services we offer (collectively, “Wyzens Services”). By using Wyzens Services, you agree to the terms of this policy.

1. What Data We Collect

We only collect data that is necessary to provide, improve, and secure Wyzens Services. The data we collect falls into two categories: data you provide to us and data we collect automatically.

A. Data You Provide

  • Account Information: When you create a Wyzens account, we collect your name, email address, phone number (optional), and password (stored securely as a hash, never in plain text).
  • Device Setup Data: To connect your camera to the Wyzens app, we may collect your Wi-Fi network name (SSID) (we never store your Wi-Fi password) and your camera’s serial number (to link the device to your account).
  • User-Generated Content: This includes footage you actively save to your Wyzens account (e.g., video clips you manually record or tag) and any messages you send to our customer service team (via email or the app).
  • Voluntary Information: Data you choose to share, such as feedback in surveys, product reviews, or details about your smart home setup (e.g., “I use this camera with Alexa”) to help us improve our services.

B. Data We Collect Automatically

  • Device & Usage Data: Information about your Wyzens camera (e.g., model, firmware version, battery level if wireless) and how you use it (e.g., when you access live footage, how often motion alerts are triggered, which features you enable like night vision). This helps us troubleshoot issues and optimize performance.
  • Location Data (Limited): We collect your camera’s approximate location (based on your Wi-Fi network’s IP address) only to provide location-specific features (e.g., adjusting time zones for motion alerts) or comply with local regulations. We never track your personal location (e.g., where you carry your phone).
  • App & Website Data: When you use the Wyzens app or visit our website, we collect standard technical data like your device type (e.g., iPhone, Android), operating system version, browser type, and pages visited. We use tools like Google Analytics (configured to respect “Do Not Track” signals) to understand how users interact with our services and improve usability.
  • Security Data: To protect against fraud and unauthorized access, we collect data like IP addresses, login timestamps, and device identifiers (e.g., your phone’s unique ID) when you access your Wyzens account.

2. How We Use Your Data

We use your data for specific, limited purposes—never for unstated or unrelated reasons. Here’s how we use it:

  • To Provide Wyzens Services: To set up your camera, enable live streaming, send motion alerts, store saved footage, and connect your camera to other smart devices (e.g., Alexa) as you request.
  • To Improve Our Products: To fix bugs, enhance features (e.g., “If many users struggle with Wi-Fi setup, we’ll simplify the process”), and develop new services (e.g., adding AI-powered pet detection based on user feedback).
  • To Ensure Security: To protect your account and data from unauthorized access (e.g., flagging unusual login attempts from a new location), detect and prevent fraud, and comply with data protection laws.
  • To Provide Customer Support: To respond to your inquiries (e.g., using your camera serial number to troubleshoot a connectivity issue) and resolve problems you report.
  • To Communicate With You: To send important updates (e.g., “Your camera’s firmware needs an update”), warranty information, or answers to your questions. We never send unsolicited marketing emails—you can opt out of non-essential communications at any time (see Section 5).

3. How We Protect Your Data

We use industry-leading security measures to keep your data safe from breaches, theft, or misuse. Our protections include:

  • End-to-End Encryption (E2EE): All live and saved footage from your Wyzens camera is encrypted end-to-end. This means only you (and anyone you share access with via your account) can view the footage—even Wyzens cannot access it.
  • Secure Storage: Your account data (e.g., email, device info) is stored on servers protected by firewalls, access controls (only authorized Wyzens staff can access it for specific tasks like support), and regular security audits. Saved footage is stored in encrypted cloud servers (we use AWS, which complies with global security standards like ISO 27001) or locally on your device (if you disable cloud storage).
  • Regular Updates: We release firmware and app updates to patch security vulnerabilities and improve data protection. We recommend enabling automatic updates to keep your camera and app secure.
  • Minimized Access: Only Wyzens staff who need access to your data (e.g., customer support agents, security teams) can view it—and only for authorized tasks. All staff undergo data protection training, and we use tools to monitor and prevent unauthorized access.

4. Who We Share Your Data With

We never sell your data to third parties for marketing purposes. We only share your data in limited circumstances, and always with safeguards:

  • Service Providers: We work with trusted third-party vendors to help us deliver Wyzens Services (e.g., AWS for cloud storage, Google Analytics for website insights, Twilio for sending SMS alerts). These vendors are contractually required to protect your data, use it only for the purposes we specify, and comply with data protection laws.
  • Law Enforcement & Regulators: We disclose your data only if required by law (e.g., a court order, subpoena) or to protect our legal rights (e.g., investigating fraud). We will notify you of such disclosures unless prohibited by law.
  • With Your Consent: We share your data only if you explicitly allow it (e.g., sharing live footage with a family member you add to your Wyzens account, or posting a review on our website with your name).
  • In Business Transfers: If Wyzens is acquired, merged, or sells all or part of its assets, your data may be transferred to the new owner—but only under the same privacy protections outlined in this policy.

5. Your Rights Over Your Data

You have full control over your data. Here’s how you can exercise your rights:

  • Access Your Data: You can view all data we collect about you (e.g., account info, saved footage, device usage) by logging into your Wyzens account or contacting us at [email protected].
  • Correct Inaccurate Data: If your account information (e.g., email address) is incorrect, you can update it directly in the Wyzens app or request a correction via email.
  • Delete Your Data: You can delete saved footage, remove devices from your account, or request to delete your entire Wyzens account (and all associated data) by going to the “Account Settings” in the app or emailing [email protected]. We will delete your data within 30 days of your request (unless we need to keep it for legal reasons, in which case we will notify you).
  • Opt Out of Non-Essential Communications: You can unsubscribe from marketing emails (if we send any in the future) by clicking the “Unsubscribe” link at the bottom of the email. You cannot opt out of essential communications (e.g., firmware update alerts, account security notifications) as they are necessary to use Wyzens Services.
  • Withdraw Consent: If you previously gave consent for a specific use (e.g., sharing data with a third-party smart device), you can withdraw it by updating your app settings or contacting us.

6. How Long We Keep Your Data

We keep your data only as long as needed to provide Wyzens Services or comply with legal obligations. Here’s our retention policy:

  • Account Data: We keep your account information (name, email) until you delete your account.
  • Saved Footage: Cloud-stored footage is kept for the duration you choose (e.g., 7 days, 30 days) in your app settings—after that, it is automatically deleted. Local footage (stored on your device) is kept until you delete it.
  • Usage & Device Data: We keep this data for 12 months after your last use of Wyzens Services (to troubleshoot past issues or improve features) and then anonymize it (remove all personal identifiers) for long-term analysis.
  • Customer Support Data: We keep records of your support inquiries for 6 months to ensure follow-up and improve our support processes, then delete or anonymize them.

7. Children’s Privacy

Wyzens Services are not intended for children under the age of 13. We do not knowingly collect data from children under 13. If we learn we have collected data from a child under 13, we will delete it immediately. If you believe your child has used Wyzens Services, please contact us at [email protected] to request deletion.

8. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our services, technology, or laws. When we do, we will:

  • Post the updated policy on our website (www.wyzens.com/privacy) with a “Last Updated” date at the top.
  • Notify you via email or a pop-up in the Wyzens app if the changes are significant (e.g., new ways we collect data).

We encourage you to review this policy periodically to stay informed about how we protect your data.

9. How to Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your data, please contact our Data Protection Officer at:

We will respond to your inquiry within 30 days (or sooner, where required by law).

By choosing Wyzens, you trust us with your home’s security—and we take that trust seriously. We are committed to protecting your data with the same care we put into building our cameras.