Wyzens Terms of Purchase: Clear Rules for Your Smart Home Camera Order

These Terms of Purchase (“Terms”) govern your purchase of Wyzens smart home cameras and related products (collectively, “Products”) from the Wyzens website (www.wyzens.com) (“Website”). By placing an order on the Website, you agree to be bound by these Terms, as well as our Shipping Policy, Refund Policy, and Privacy Policy (all available on the Website). Please read these Terms carefully before completing your purchase.

1. Order Placement & Confirmation

1.1 How to Place an Order

To place an order, you must:

  • Provide accurate, complete, and current information during checkout (including your shipping address, email address, and payment details).
  • Be at least 18 years old (or have the consent of a parent/guardian if you are a minor, with the parent/guardian assuming responsibility for the order).
  • Agree to pay the total order price (including any applicable taxes; shipping is free globally, as outlined in Section 3) using an accepted payment method (e.g., credit card, debit card, PayPal).

1.2 Order Confirmation

When you submit an order, you will receive an immediate “order receipt” email confirming we have received your request. This receipt does not constitute order acceptance—Wyzens reserves the right to accept or reject your order (e.g., if a Product is out of stock, if payment is declined, or if we detect fraudulent activity). We will send a separate “order confirmation” email within 24 hours of order submission to confirm acceptance, which will include your order number, Product details, and shipping timeline. At this point, a binding contract between you and Wyzens is formed.

2. Order Fulfillment: Shipping & Delivery

2.1 Processing & Shipping Timelines

  • Processing Time: All orders are processed within 1–3 business days of order confirmation (business days are Monday–Friday, excluding public holidays). Processing includes verifying payment, preparing Products for shipment, and coordinating with our global shipping partners.
  • Delivery Time: After processing, Products are shipped globally, with an estimated delivery timeline of 6–12 business days from the date of shipment. Delivery timelines may vary slightly by destination (e.g., remote regions may take a few extra days) but will not exceed 12 business days in most cases. You will receive a shipping confirmation email with a tracking number once your order ships (see our Shipping Policy for details on tracking).

2.2 Shipping Restrictions

While we offer global shipping, you are responsible for ensuring that the Product you order is permitted for import into your destination country (e.g., complying with local electronic device regulations). Wyzens is not liable for orders held, delayed, or rejected by customs authorities, nor for any additional fees (e.g., customs duties, import taxes) imposed by your local government—these fees are your sole responsibility.

3. Pricing & Payment

3.1 Currency & Pricing

All prices displayed on the Website are in United States Dollars (USD) and are final at the time of order placement. Prices include any applicable sales taxes for U.S. orders; for international orders, taxes may be added by your local customs authority (see Section 2.2). We reserve the right to change prices at any time, but changes will not affect orders already confirmed.

3.2 Payment Methods

We accept the following payment methods:

  • Major credit cards (Visa, Mastercard, American Express, Discover).
  • Debit cards linked to a checking account.
  • PayPal (subject to PayPal’s terms of service).

All payments are processed securely through our third-party payment processors (e.g., Stripe, PayPal), which encrypt your payment details to protect against unauthorized access. Wyzens does not store your full payment information (e.g., credit card numbers) on our servers.

3.3 Payment Issues

If your payment is declined (e.g., insufficient funds, expired card), we will notify you via email and request updated payment details within 48 hours. If we do not receive updated details within this time, your order will be canceled, and no further action will be taken.

4. Returns & Refunds

4.1 Return Eligibility & Timeline

You may return any Product for a full refund or exchange within 60 days of the delivery date, provided that:

  • The Product is in its original condition (for unused items: original packaging, accessories, and manuals intact; for defective/non-functional items: all parts included, even if packaging is opened).
  • You provide proof of purchase (e.g., order confirmation email, order number).
  • The return is initiated by contacting our support team ([email protected]) and obtaining a Return Authorization (RA) number (see our Refund Policy for step-by-step return instructions).

Products damaged due to misuse, accidental damage, or third-party modifications are not eligible for returns.

4.2 Refund Processing

Once we receive and inspect your returned Product (typically within 3–5 business days of delivery to our warehouse), we will initiate your refund. Refunds are processed in USD and credited to your original payment method. The time for the refund to appear in your account is 5–10 business days from the date of initiation, depending on your bank or payment processor’s processing times.

4.3 Global Free Shipping for Returns

Consistent with our global free shipping policy for orders, we also provide free return shipping for all eligible returns. After obtaining an RA number, we will send you a pre-paid shipping label—you are not required to pay any shipping costs for returning eligible Products.

5. Order Changes & Cancellations

5.1 Order Changes

You may request changes to your order (e.g., updating your shipping address, adding/removing a Product) only if the order has not yet been processed (i.e., within 1 business day of order confirmation). To request a change, contact our support team at [email protected] with your order number and the desired changes. We cannot guarantee changes to orders already in processing or shipment.

5.2 Order Cancellations

You may cancel an order for a full refund only if the order has not yet been shipped (i.e., within 1–3 business days of order confirmation, depending on processing time). To cancel, email [email protected] with your order number and “Order Cancellation” in the subject line. If your order has already shipped, you will need to initiate a return (per Section 4) once you receive the Product.

6. Product Availability & Backorders

While we strive to maintain accurate inventory levels on the Website, occasional stockouts may occur. If a Product you ordered is unexpectedly out of stock after order confirmation, we will notify you via email within 24 hours and offer two options:

  • Wait for the Product to be restocked (we will provide an estimated restock timeline, typically 7–10 days, and ship the Product once available, with no additional charges).
  • Cancel the order for a full refund, processed within 5–10 business days.

7. Limitation of Liability

Wyzens’ liability for any claims related to your order (e.g., delayed delivery, defective Products) is limited to the total amount you paid for the affected Product. We are not liable for indirect, incidental, or consequential damages (e.g., loss of use of the Product, inconvenience, or additional security costs) unless required by applicable law.

8. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices, laws, or industry standards. When we do, we will post the updated Terms on the Website with a “Last Updated” date at the top. Your continued use of the Website or placement of orders after the update date constitutes acceptance of the new Terms.

9. Contact Us

If you have questions or concerns about these Terms of Purchase, contact our support team at:

We aim to respond to all inquiries within 1 business day and resolve issues promptly to ensure a positive shopping experience.

By placing an order with Wyzens, you acknowledge that you have read, understood, and agreed to these Terms of Purchase. Thank you for choosing Wyzens for your smart home security needs.