Wyzens Shipping Policy: Reliable Delivery for Your Smart Home Security

At Wyzens, we understand that getting your smart home camera quickly and safely is key to securing your home. Our shipping policy is designed to provide transparency on delivery timelines, costs, and processes—so you know exactly when to expect your order and how to track it every step of the way.

1. Shipping Destinations

We currently offer shipping to all 50 states in the United States (including Alaska and Hawaii) and select international destinations. To check if we ship to your location:

  • Enter your shipping address during the checkout process on our website (www.wyzens.com)—the system will automatically confirm eligibility and display available shipping options.
  • For international customers, please note that some regions may have restrictions on importing electronic devices (like smart cameras). We recommend checking your local customs regulations before placing an order, as Wyzens is not responsible for packages held or rejected by customs.

2. Order Processing Time

Before your order ships, we need time to process and prepare it for delivery. Our standard processing timeline is as follows:

  • Standard Orders: Most orders placed before 2:00 PM UTC (Monday–Friday) are processed the same business day. Orders placed after 2:00 PM UTC, on weekends, or on public holidays will be processed on the next business day.
  • Custom Orders: If you’ve ordered a personalized product (e.g., a camera with custom engraving), processing time may take 3–5 business days, as these items require additional production steps. We’ll send you an email notification once your custom order is ready to ship.
  • Backorders: In rare cases where a product is temporarily out of stock (indicated on the product page), we’ll notify you via email within 24 hours of your order. Backordered items typically ship within 7–10 business days, and we’ll provide regular updates on the restock timeline.

3. Shipping Options & Delivery Timelines

Once your order is processed, we offer three main shipping options (delivery timelines start from the date your order ships, not the date it’s placed):

  • Standard Shipping (U.S. Only):
  • Carrier: USPS or UPS Ground.
  • Delivery Timeline: 3–5 business days for most continental U.S. locations; 5–7 business days for Alaska, Hawaii, and remote areas (e.g., rural regions of the Midwest).
  • Ideal for: Customers who don’t need their camera urgently and want an affordable shipping option.
  • Expedited Shipping (U.S. Only):
  • Carrier: UPS 2nd Day Air or USPS Priority Mail Express.
  • Delivery Timeline: 2 business days for most U.S. locations (excludes weekends and holidays). For example, an order shipped on Monday via Expedited Shipping will arrive on Wednesday.
  • Ideal for: Customers who need their camera quickly (e.g., preparing for a trip or moving to a new home).
  • International Shipping:
  • Carrier: DHL or FedEx International Economy.
  • Delivery Timeline: 7–14 business days for most destinations (varies by country due to customs processing). Please note that customs clearance can add 1–3 additional days to delivery, and this is outside Wyzens’ control.
  • Additional Notes: International shipping includes basic tracking, but delivery confirmations may be delayed due to cross-border logistics.

4. Shipping Costs

Shipping costs are calculated based on your shipping destination, order weight, and the shipping option you select. You can view the exact shipping cost for your order before completing checkout—simply add items to your cart, enter your shipping address, and the system will display the total cost (product + shipping). Here are our standard cost guidelines:

  • U.S. Standard Shipping: Free for orders with a total value of \(50 or more. For orders under \)50, Standard Shipping costs $4.99.
  • U.S. Expedited Shipping: Cost varies by location and order weight, typically ranging from \(12.99 to \)24.99. For example, an order shipping to a continental U.S. address may cost \(12.99, while an order to Alaska may cost \)18.99.
  • International Shipping: Cost is calculated based on the destination country and order weight. For example, shipping to Canada may start at \(19.99, while shipping to the European Union may start at \)29.99. Additionally, international orders may be subject to customs duties, taxes, or fees—these are the responsibility of the customer and will be collected by the carrier upon delivery.

5. Order Tracking

We provide full tracking for all orders so you can monitor your package’s journey:

  • Tracking Notification: Once your order ships, we’ll send an email to the address associated with your account. This email includes a unique tracking number and a link to the carrier’s website (e.g., UPS.com, USPS.com) where you can view real-time updates (e.g., “In Transit,” “Out for Delivery,” “Delivered”).
  • Tracking in Your Account: You can also view your order status and tracking information by logging into your Wyzens account and navigating to the “Order History” section.
  • Delayed Tracking: If you don’t see tracking updates immediately after receiving the shipping email, don’t worry—carriers may take 24–48 hours to update their systems with new shipments. If tracking still shows no activity after 48 hours, contact our support team for assistance.

6. Missing, Lost, or Damaged Packages

We take every precaution to ensure your order arrives safely, but occasionally issues may arise. Here’s how we handle common problems:

  • Missing Packages (Marked as Delivered): If the carrier marks your package as “Delivered” but you haven’t received it, first check with neighbors, building managers, or secure delivery locations (e.g., a mailroom) to see if it was left with someone else. Carriers often mark packages as delivered up to 24 hours before actual delivery. If you still can’t find it, contact our support team within 3 days of the “Delivered” status—we’ll file a claim with the carrier and send a replacement or issue a refund (whichever you prefer) if the package is confirmed lost.
  • Lost Packages (In Transit): If your package is stuck in “In Transit” status for more than 5 business days (U.S. Standard Shipping) or 3 business days (Expedited Shipping), contact us. We’ll investigate with the carrier and, if the package is deemed lost, arrange a replacement or refund at no cost to you.
  • Damaged Packages: If your camera or its packaging arrives damaged, take photos of the damage (including the outer shipping box, inner packaging, and the product itself) and contact our support team within 48 hours of delivery. We’ll send a pre-paid label for you to return the damaged item and ship a replacement immediately—no need to wait for the carrier’s damage claim to be processed.

7. Shipping Changes or Cancellations

If you need to make changes to your shipping address or cancel your order after it’s been placed:

  • Address Changes: We can update your shipping address only if your order has not yet shipped. Contact us via email ([email protected]) with your order number and the new address—we’ll confirm the change if possible. Once the order has shipped, we cannot modify the address (carriers do not allow address changes for in-transit packages).
  • Order Cancellations: To cancel an order, follow the steps in our Refund Policy (Section 5: Canceled Orders). If the order has already shipped, you’ll need to wait for it to arrive and then initiate a return for a refund (subject to our refund eligibility terms).

8. Contact Us for Shipping Questions

If you have questions about your order’s shipping status, need help with tracking, or have concerns about a missing/damaged package, contact our support team:

We aim to respond to all shipping-related inquiries within 1 business day and resolve issues as quickly as possible—because your home’s security shouldn’t wait.

At Wyzens, reliable shipping is part of our commitment to your satisfaction. We work with trusted carriers to ensure your smart home camera arrives on time and in perfect condition, so you can start protecting your home right away. Thank you for choosing Wyzens.