Wyzens Terms of Use: Rules for Using Our Website & Services

These Terms of Use (“Terms”) govern your access to and use of the Wyzens website (www.wyzens.com, “Website”), Wyzens mobile application (“App”), and all related services, content, and features offered by Wyzens (collectively, “Services”). By accessing or using any of our Services, you (“User” or “you”) agree to be bound by these Terms, as well as our Privacy Policy, Terms of Purchase, and other posted policies (all available on the Website). If you do not agree to these Terms, do not access or use the Services.

1. Eligibility to Use the Services

To use the Services, you must:

Be at least 18 years old (or have the legal consent of a parent or guardian if you are a minor, with the parent/guardian assuming full responsibility for your use of the Services).
Have the legal capacity to enter into a binding contract (e.g., not be under a legal disability that prevents you from agreeing to these Terms).
Provide accurate, complete, and current information when creating an account (if required) or using the Services (e.g., shipping details, contact information).
Reside in a jurisdiction where the Services are legally available (Wyzens reserves the right to restrict access to the Services in certain regions).

2. Account Creation & Management

2.1 Account Requirements

If you create a Wyzens account to use certain Services (e.g., tracking orders, saving payment methods, managing camera settings via the App), you agree to:

Choose a unique username and a strong, confidential password.
Keep your account credentials secure and not share them with any third party. Wyzens is not liable for unauthorized access to your account if you fail to protect your password.
Notify Wyzens immediately at [email protected] if you suspect unauthorized use of your account (e.g., unknown login activity, changes to your personal information).

2.2 Account Responsibility

You are solely responsible for all activities conducted through your account, including:

Purchases made using your account (see our Terms of Purchase for payment and order rules).
Content posted or shared via your account (e.g., reviews, feedback).
Compliance with these Terms and applicable laws when using your account.

Wyzens reserves the right to suspend or terminate your account without prior notice if we determine, in our sole discretion, that you have violated these Terms (e.g., fraudulent activity, repeated misuse of the Services).

3. Use of the Services

3.1 Permitted Uses

You may use the Services only for lawful, personal, and non-commercial purposes, including:

Browsing the Website to learn about Wyzens smart home cameras and related products.
Creating an account to track orders, manage camera settings (via the App), and access customer support.
Submitting legitimate inquiries, feedback, or reviews (in compliance with Section 4 below).
Purchasing Products in accordance with our Terms of Purchase.

3.2 Prohibited Uses

You may not use the Services for any unlawful, fraudulent, or harmful purpose, including (but not limited to):

Accessing or attempting to access restricted areas of the Services (e.g., Wyzens’ internal databases, other users’ accounts) without authorization.
Using automated tools (e.g., bots, scrapers) to crawl, collect, or copy content from the Website or App (unless explicitly permitted by Wyzens in writing).
Modifying, reverse-engineering, or tampering with the App or Website code (e.g., altering features, bypassing security measures).
Uploading or sharing content that is illegal, defamatory, harassing, obscene, or infringes on third-party rights (e.g., copyrights, trademarks, privacy).
Using the Services to send unsolicited commercial messages (e.g., spam), phishing emails, or malware.
Impersonating Wyzens, its employees, or other users (e.g., creating a fake account to mislead others).
Interfering with the operation of the Services (e.g., overloading servers, disrupting connectivity).

4. Content on the Services

4.1 Wyzens’ Content

All content on the Services (e.g., product descriptions, images, videos, logos, text, App features) is owned by Wyzens or its licensors and protected by copyright, trademark, and other intellectual property laws. You may not:

Reproduce, distribute, modify, or publicly display Wyzens’ content without prior written permission from Wyzens.
Use Wyzens’ trademarks (e.g., “Wyzens,” our logo) in any way that implies endorsement by Wyzens or creates confusion about the source of goods/services.

4.2 User-Generated Content

If you submit content to the Services (e.g., product reviews, feedback, questions), you grant Wyzens a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content for the purpose of operating and improving the Services (e.g., publishing reviews on the Website, using feedback to enhance products). You represent and warrant that:

You own or have the right to submit the content (i.e., it does not infringe on third-party rights).
The content is accurate, truthful, and does not violate any laws or these Terms.

Wyzens reserves the right to review, edit, or remove user-generated content at any time, in our sole discretion, without notice (e.g., removing a review that contains false claims or offensive language).

5. Third-Party Links & Services

The Services may contain links to third-party websites, apps, or services (e.g., payment processors like PayPal, smart home integrations like Alexa). These links are provided for convenience only—Wyzens does not control or endorse third-party services, and we are not liable for their content, privacy practices, or performance. Your use of third-party services is governed by their respective terms of use and privacy policies, not these Terms.

6. Disclaimers of Warranties

The Services and all content, products, and features offered through them are provided “as is” and “as available,” without any warranties of any kind (express or implied). Wyzens disclaims all warranties, including (but not limited to):

Warranties of merchantability or fitness for a particular purpose (e.g., that a camera will work with your specific smart home system).
Warranties that the Services will be error-free, secure, or uninterrupted (e.g., temporary outages for maintenance are possible).
Warranties regarding the accuracy, completeness, or reliability of content on the Services (e.g., product availability may change without immediate updates to the Website).

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. In such cases, any implied warranties are limited to the maximum extent permitted by law.

7. Limitation of Liability

To the fullest extent permitted by law, Wyzens and its officers, employees, and licensors shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Services (e.g., loss of data, inconvenience, financial loss from a delayed order).

Wyzens’ total liability to you for any claim related to the Services shall not exceed the greater of:

$100 USD, or
The amount you paid to Wyzens for Products or Services in the 12 months prior to the claim.

This limitation applies even if Wyzens has been advised of the possibility of such damages and does not apply to claims arising from gross negligence, willful misconduct, or violations of applicable law (e.g., data breaches caused by Wyzens’ intentional failure to protect user data).

8. Indemnification

You agree to indemnify, defend, and hold harmless Wyzens, its officers, employees, and licensors from any claims, damages, losses, or expenses (including legal fees) arising from:

Your use of the Services (e.g., a third-party lawsuit alleging your user-generated content is defamatory).
Your violation of these Terms or applicable laws (e.g., using the Services to commit fraud).
Unauthorized use of your account (unless caused by Wyzens’ negligence).

9. Changes to the Services & Terms

Wyzens may modify the Services (e.g., adding new App features, discontinuing a product category) or update these Terms at any time, in our sole discretion. We will:

Post updated Terms on the Website with a “Last Updated” date at the top.
Notify you of material changes (e.g., changes to liability limits, account termination rules) via email (to the address linked to your account) or a pop-up notice in the App/Website, at least 7 days before the changes take effect.

Your continued use of the Services after the effective date of updated Terms constitutes acceptance of the new Terms. If you do not agree to the updated Terms, you must stop using the Services.

10. Termination

Wyzens may terminate your access to the Services at any time, without notice, if you violate these Terms (e.g., repeated prohibited use, fraudulent activity). You may also terminate your account by contacting [email protected] and requesting account deletion (see our Privacy Policy for details on data removal).

Upon termination:

Your right to use the Services will immediately cease.
You will still be bound by sections of these Terms that survive termination (e.g., intellectual property rights, limitation of liability, indemnification).

11. Contact Us

If you have questions, concerns, or complaints about these Terms or the Services, contact our support team at:

Email: [email protected] (subject line: “Terms of Use Inquiry”)

We aim to respond to all inquiries within 1 business day and resolve issues promptly.

By accessing or using the Wyzens Services, you acknowledge that you have read, understood, and agreed to these Terms of Use. Thank you for choosing Wyzens for your smart home security needs.