Wyzens Refund Policy: Clear, Fair Terms for Your Peace of Mind

At Wyzens, we want you to be fully satisfied with your smart home camera purchase. If for any reason our product doesn’t meet your expectations, we offer a straightforward refund policy designed to make the process easy and stress-free. Below, we outline all details of our refund terms—so you can shop with confidence, knowing your investment is protected.

1. Eligibility for Refunds

You may request a refund for a Wyzens smart home camera if:

  • The request is submitted within 30 days of the delivery date (for unused, unopened products) or within 14 days of the delivery date (for used products that have a defect or don’t work as described).
  • The product was purchased directly from the Wyzens website (www.wyzens.com) or an authorized Wyzens retailer (if purchased from a retailer, please first contact their customer service—our policy applies to direct purchases only).
  • The product is returned in its original condition (for unused items: original packaging, accessories, manuals, and tags intact; for defective used items: all included parts, even if packaging is opened).
  • You provide proof of purchase (e.g., order confirmation email, invoice number) when submitting the refund request.

What Is NOT Eligible for a Refund?

  • Products returned after the applicable eligibility window (30 days for unused, 14 days for defective used items).
  • Items that are damaged due to accidental use, misuse, or improper installation (e.g., a camera dropped during setup, water damage to a non-weatherproof model).
  • Products that have been modified, tampered with, or repaired by a third party (not Wyzens-authorized service teams).
  • Custom-ordered items (e.g., cameras with personalized engraving) unless they arrive defective.
  • Digital services or accessories (e.g., cloud storage subscriptions, mounting brackets) that have been activated or used (subscriptions may be canceled for future billing cycles, but past payments are non-refundable).

2. How to Request a Refund

Follow these simple steps to submit a refund request for a direct Wyzens purchase:

  1. Contact Our Support Team: Send an email to [email protected]:
  • Your full name, order number, and delivery address.
  • A brief explanation of why you’re requesting a refund (e.g., “Unused product, changed mind” or “Camera fails to connect to Wi-Fi”).
  • For defective products: Photos or videos showing the issue (e.g., a non-functional power button, blurry footage despite proper setup).
  1. Receive a Return Authorization (RA) Number: Our team will review your request within 2 business days. If approved, we’ll send you an RA number and a pre-paid shipping label (for defective products) or instructions for returning the item (for unused products—you may need to cover return shipping costs, unless the product is defective).
  2. Return the Product: Pack the camera and all original accessories securely, write the RA number on the outside of the package, and ship it to the Wyzens return address provided in the RA email. We recommend using a trackable shipping service to confirm delivery.
  3. Verify and Process the Refund: Once we receive and inspect the product (usually within 3–5 business days of delivery to our warehouse), we’ll confirm eligibility. If approved, we’ll initiate the refund.

3. Refund Timing and Method

  • Refund Method: We’ll issue the refund to the original payment method used for the purchase (e.g., credit card, PayPal). This ensures the refund is credited directly to you and avoids delays from alternative payment methods.
  • Refund Timing:
  • For credit card payments: Refunds typically appear in your account within 5–7 business days after we initiate processing (timing may vary by your bank or credit card issuer).
  • For PayPal payments: Refunds are usually credited within 2–3 business days.
  • For bank transfers: Refunds may take 7–10 business days to reflect in your account.
  • No Hidden Fees: We do not charge restocking fees or processing fees for eligible refunds. The full purchase price (excluding original shipping costs, unless the refund is due to a Wyzens error—e.g., we shipped the wrong model) will be refunded.

4. Special Cases: Defective or Damaged Products

If you receive a Wyzens camera that is defective, damaged during shipping, or not as described (e.g., you ordered a weatherproof model but received a indoor-only one), we offer additional support:

  • Free Return Shipping: We’ll cover all return shipping costs for defective or incorrectly shipped products.
  • Expedited Refunds: For confirmed defects or shipping errors, we may offer to send a replacement camera before receiving the defective one (to minimize disruption to your home security) or process your refund within 24 hours of inspecting the returned item.
  • Warranty-Related Refunds: If a defect is discovered after the 14-day used-product refund window but within the 1-year limited warranty period (see our Customer Service Policy), we will first offer a repair or replacement. If repair/replacement is not possible (e.g., the model is discontinued), we will issue a pro-rated refund based on the remaining warranty term.

5. Canceled Orders

If you need to cancel an order before it ships, you may do so by:

  • Emailing [email protected] with the subject line or Using the “Cancel Order” button in your Wyzens account (available only if the order status is “Processing” or “Pending”).

Canceled orders are fully refunded (including original shipping costs) within 2–3 business days of cancellation. If the order has already shipped, you will need to follow the standard refund process outlined in Section 2 once you receive the product.

6. How to Contact Us for Refund Questions

If you have questions about your refund request, need help with the return process, or want to check the status of a pending refund, contact our support team at:

We aim to respond to all refund-related inquiries within 1 business day and resolve issues as quickly as possible.

At Wyzens, we stand behind our products—but we also respect your right to change your mind or seek a refund if something goes wrong. Our policy is designed to be fair, transparent, and focused on your satisfaction. Thank you for choosing Wyzens for your home security needs.